FAQs
What is Gul-e-Nur?
Gul-e-Nur is a ready-to-wear traditional luxury line offering elegant Eastern wear that combines heritage craftsmanship with modern ease. Each piece is designed with premium fabrics, intricate hand embroidery, and timeless silhouettes.
How can I place an order?
You can place an order directly through our website.
• Select your desired product, size, and quantity
• Add it to your cart
• Proceed to checkout and complete payment
You will receive an order confirmation email once your order is successfully placed.
What sizes do you offer?
We offer standard sizes (XS–XL).
If you need custom sizing, please contact us before placing your order. Additional charges or extended delivery times may apply.
Can I customize my outfit?
Yes, selected designs can be customized in size, color, or minor detailing.
Please email info@gulenur.com before placing your order to discuss options.
How long does it take to deliver my order?
- Ready-to-wear: 3–7 business days after order confirmation
- Made-to-order or embroidered pieces: 3–4 weeks for production plus delivery time
For detailed information, please see our Shipping Policy.
Do you ship internationally?
Yes, we ship worldwide through trusted courier partners like DHL or FedEx.
Delivery time varies by country (7–14 business days). Customs duties and taxes (if applicable) are the customer’s responsibility.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use this to track your parcel on the courier’s website.
What is your exchange and return policy?
- Exchanges are accepted within 48 hours of delivery for unused items with original tags.
- Refunds are only issued for defective or incorrect products if a replacement isn’t available.
- Custom, made-to-measure, or sale items are non-returnable.
Read our full Return & Exchange Policy for details.
Can I cancel my order?
Orders may be canceled within 24 hours of placement. After this period, cancellations are not accepted as production begins promptly.
What payment methods do you accept?
We accept:
• Credit/Debit Cards
• Bank Transfers
• Cash on Delivery (for local orders, where available)
How do I contact customer support?
You can reach our team at:
Address: Canal Park, Gulberg ll, Lahore, Pakistan
Email: info@gulenur.com
Our support hours are Monday–Saturday, 10 AM to 6 PM (PKT).